Selected work

Useful software.
In the details.

Four systems, each built around a specific problem. Start with the one closest to yours.

Everyone asks“Why is pay different this month?”

Employee

Your pension contribution changed this month, so your take-home pay is lower. Your salary is unchanged.

Sees: their own pay record

Line manager

Two people in your team worked overtime this month. You can see their hours, not their deductions.

Sees: their team’s hours

Payroll manager

Payroll cost rose with overtime and new starters. The change matches the approved plan.

Sees: company payroll

Illustration · One question, three answers, each limited to what that role may see. Invented examples.

Featured · AI product · HR and payroll

An assistant that
knows who is asking.

An AI assistant for HR and pay questions, built into an HR and payroll product.

Contribution: The assistant, the permission check behind every answer, and a way to change its behaviour without a product release.
Result: Changes to the assistant reach hundreds of customer environments in minutes instead of weeks. Product releases moved from weeks to daily.

Result as reported by Devopsly. The client is not named.

Read the HR assistant case

More selected work

Three more systems.

Applied AI · Fintech support

Put the knowledge base to work in support.

Problem: Growing ticket volumes were overwhelming a lean support team.
Contribution: A retrieval-based assistant connecting Confluence to Zendesk, with human escalation.

Read the support AI case

Flyfish business dashboard showing accounts, company cards and transactions.

Fintech product · Flyfish

Build what happens behind the card.

Problem: Debit card issuance to launch across EU and APAC markets under regulatory deadlines.
Contribution: The financial ledger, AWS infrastructure in Terraform and the release pipelines.

Read the card platform case

Winona’s collection view: a grid of photographed wine labels.

Mobile product · Winona

A wine collection, on a phone.

Problem: Restaurants and collectors needed their collection to hand, including without a connection.
Contribution: A Flutter app with local data, a Firebase backend and AI label recognition.

Read the Winona case

More products

Two more products.

Products we have helped build and run, shown for the kind of systems involved.

HSBC · Banking · 2017–2018

Connected Money.

The AWS platform behind a mobile app that brought a customer’s accounts from different banks into one view: microservices on ECS defined in Terraform, release pipelines with blue-green deployments, and security controls designed into delivery.

Future Finance student loans website, as archived in 2021.

Future Finance · Student lending · 2019–2023

A loan platform, moved to Kubernetes.

A private student lender’s platform moved from a monolith to Kubernetes on AWS, with automated delivery, canary deployments and observability across teams in London, Dublin and Chicago.

Product images belong to HSBC and Future Finance; the Future Finance image is from a 2021 web archive.

A useful next conversation

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Tell us about the workflow, product or platform you want to improve. A clearly described problem is enough to start.

Discuss your project

Useful software.In the details.

An assistant thatknows who is asking.